Visitors to your law firm’s website can quickly form an expectation of privacy and confidentiality, even when the formation of such an attorney-client relationship has not yet been established. To minimize your risk of a malpractice claim, it’s important to understand how to avoid creating confidentiality through your firm’s website.

Law firm websites are designed to be a helpful resource, with many firms sharing information about the firm, its attorneys and ways to contact the company. However, law firm websites are also designed to generate business. As a result, many firm websites include a contact form that includes fields for collecting an individual’s name and contact information, and a brief description of their legal issue, worded similarly to the following examples:

• “Please provide a brief description of your legal issue”

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In 2016, the ABA and Hazelden Betty Ford Foundation evaluated 12,825 practicing attorneys and revealed some troubling findings about attorney wellbeing. The study found:

• 28% experience symptoms of depression
• 19% experience symptoms of anxiety
• 23% experience symptoms of stress
• 21 to 36% experience problematic drinking

The study also found that lawyers younger than 30 years of age and those working in the field for less than 10 years reported problematic drinking in a significantly higher proportion than that of their older or more experienced colleagues.

The study concluded that lawyers experience problematic drinking that is hazardous, harmful or otherwise consistent with alcohol use disorders at a higher rate than other professional populations. Lawyers also experience a concerning amount of behavioral health problems.

The Importance of Improving Attorney Wellbeing

Since the study, the ABA […]

Withdrawing from a case usually comes from irreconcilable differences between attorney and client. The manner and means of terminating that relationship can affect the likelihood that a malpractice claim will be presented.

First, know and follow the procedures applicable in your jurisdiction. Many states provide in their own Rules of Professional Conduct when withdrawal is mandatory and when it is permissive. Other states follow the ABA Model Code of Professional Responsibility (DR 2-110) or the Model Rules of Professional Conduct (Rule 1.16).

When a matter is pending in a tribunal, your jurisdiction will likely have specific requirements to follow. ABA Ethical Consideration 2-32 provides a good overview of the considerations to keep in mind:

Considerations when Withdrawing from a Case

A lawyer should not withdraw without careful consideration and attempt to minimize the […]

An engagement letter is a contract between you and your client. Each new client or project, big or small, should start with a letter that is signed by all associated parties. These letters can be used as binding contracts in the event of fee disputes, collection issues and more. Overall, this documentation delivers peace of mind and security to both parties.

Why send an engagement letter?

First and foremost, an engagement letter sets expectations for both parties. Your client will know exactly what to expect from you, as well as what is expected of them. This can help prevent misunderstandings and should strengthen the relationship down the road.

In the rare event of a dispute between you and your client, the legally binding engagement letter can serve as the go-to document for […]