Traditionally, law firm communications have been limited to meetings, letters, phone calls and emails. But like most people, you probably prefer a quick text to a more disruptive call. Research says 32% of people prefer a text to a call, and you may have already made a habit of texting with clients for quicker communication.
Texting offers lawyers a way to save time during the day, get quick answers from busy clients and impress on clients the fact that you are friendly, accessible and committed to a great representation.
Texting is a great medium for scheduling, reminders and other quick communications. However, improper text communications pose a substantial risk exposure for lawyers and law firms. So if you text your clients, follow these best practice tips for texting clients.